Support

Email support@iceproof.app and a person will read it. We answer within two business days, usually sooner. There is no phone queue and no chatbot.

So we can help on the first reply, please include your device model, your iOS or Android version, the ICEProof version from Settings › About, and what you expected to happen instead of what did.

• General help and bug reports — support@iceproof.app
• Privacy, data export and deletion requests — privacy@iceproof.app
• Postal mail — StackCurious LLC, 10661 Lake Montauk Drive, Riverview, Florida, United States

ICEProof stores your documents encrypted on your device. They are not uploaded to our servers, and we cannot see them, recover them, or reset your PIN for you. That is a deliberate design decision: a subpoena served on us cannot produce documents we never held.

• If you lose your device or delete the app, documents stored only on that device are gone. Use Settings › Export Data periodically and keep the export somewhere you control.
• Documents move off your device only when you explicitly share or export them.
• Scanning works offline. Saved documents open with no signal and no internet connection.
• Expiry reminders are local notifications scheduled on your device — they fire whether or not you have coverage.

An alert sends your chosen message, and optionally your location, to the contacts you have selected. It only ever sends when you activate it.

ICEProof is not an emergency service. Alerts depend on your device, its battery, its settings and mobile network coverage, and they can be delayed or fail. If you are in immediate danger, call your local emergency number.

• If alerts are not arriving, check that Location and Notifications are enabled for ICEProof in your device settings, and that each contact has a valid phone number or email address.
• WhatsApp alerts open WhatsApp with the message prefilled for you to send — they are one tap, not automatic.
• Send a test alert to yourself before you need it. Add your own number as a contact and trigger one.

ICEProof Premium is billed by Apple or Google, not by us. That means cancellations, payment methods and refunds are handled in your app store account, and we have no ability to charge or refund your card directly.

• Cancel on iOS — Settings › your Apple Account › Subscriptions › ICEProof. On Android — Google Play › Payments & subscriptions.
• Cancel at least 24 hours before a free trial ends to avoid being charged.
• Request a refund at reportaproblem.apple.com (iOS) or through Google Play support (Android).
• Changed device or reinstalled? Open the subscription screen and tap Restore Purchases.
• Deleting the app does not cancel a subscription.
• Full terms are in our Terms of Use.

You can export everything ICEProof holds, or erase it, from inside the app at any time — you do not need to ask us.

• Export — Settings › Export Data writes your documents and contacts to a file you choose where to send.
• Delete — Settings › Delete All Data erases documents, contacts and profiles from the device. This cannot be undone.
• If you would rather we confirm a deletion in writing, email privacy@iceproof.app and we will respond within 30 days.
• See our Privacy Policy for the full account of what is collected and why.

ICEProof provides general educational information about rights and immigration documents. It is not legal advice, it does not create an attorney–client relationship, and it cannot tell you what to do in your specific situation. Immigration law varies by state, by status and by circumstance, and it changes.

For advice about your own case, consult a licensed immigration attorney or a representative accredited by the Department of Justice. The National Immigration Legal Services Directory at immigrationadvocates.org lists free and low-cost providers by state.