Privacy Policy

Your privacy and security are fundamental to everything we do at ICEProof. This policy explains how we protect your personal information.

Last updated: January 15, 2025

Questions? privacy@iceproof.app

Information We Collect How We Use Your Information Data Protection & Security Information Sharing Your Privacy Rights Data Retention International Data Transfers Children's Privacy

Our Privacy Commitment

At ICEProof, privacy isn't an afterthought—it's the foundation of our service. We've built our entire platform with privacy-by-design principles, ensuring your sensitive information remains secure and under your complete control.

Zero Knowledge

We can't access your data

Local First

Data stays on your device

Full Control

You own your information

Information We Collect

Personal Information

Account credentials (email, encrypted password)
Emergency contact information you provide
Profile information (name, phone number)
Device identifiers for security purposes

Document Data

Documents you choose to store (encrypted locally)
Document metadata (creation date, file size)
OCR text extraction for search functionality
Document categories and tags you assign

Usage Information

App usage patterns and feature interactions
Emergency alert triggers and responses
Technical logs for security and debugging
Performance and crash analytics

Location Data

Location data only during active emergency alerts
Location sharing preferences you set
GPS coordinates shared with your chosen contacts
Location accuracy and timestamp information

How We Use Your Information

Core App Functionality

Secure storage and retrieval of your documents
Emergency alert delivery to your chosen contacts
Account authentication and security
Biometric authentication setup and management

Safety and Security

Fraud prevention and security monitoring
Emergency response coordination
Account recovery and identity verification
Compliance with legal obligations

Service Improvement

App performance optimization
New feature development
User experience enhancement
Technical support and troubleshooting

Data Protection & Security

Encryption Standards

AES-256 encryption for all sensitive data
End-to-end encryption for document storage
Encrypted data transmission (TLS 1.3)
Client-side encryption before cloud storage

Access Controls

Multi-factor authentication options
Biometric locks (Face ID, Touch ID, Fingerprint)
Auto-lock after inactivity
Zero-knowledge architecture

Data Minimization

Collect only necessary information
Local storage preferred over cloud
Automatic data purging after retention periods
Optional cloud backup with user consent

Your Privacy Rights

Access and Control

View and download all your stored data
Correct or update your personal information
Delete your account and all associated data
Export your data in portable formats

Communication Preferences

Opt out of non-essential communications
Choose emergency notification methods
Control marketing and promotional messages
Manage push notification settings

Regional Rights (GDPR, CCPA)

Right to be forgotten (data deletion)
Right to data portability
Right to restrict processing
Right to object to certain uses

Data Retention

Account Data

Retained while your account is active
Deleted within 30 days of account closure
Emergency contacts removed immediately upon request
Backup data permanently deleted within 90 days

Document Storage

Documents stored as long as you keep them
Automatic deletion available with retention schedules
Immediate deletion upon user request
Secure wiping of deleted document data

Analytics and Logs

Usage analytics retained for 24 months maximum
Security logs kept for 12 months
Error logs automatically deleted after 6 months
Emergency event logs retained for legal compliance periods

International Data Transfers

Cross-Border Protections

Standard Contractual Clauses for EU transfers
Adequacy decisions compliance
Data localization options where required
User control over data location preferences

Regional Compliance

GDPR compliance for European users
CCPA compliance for California residents
PIPEDA compliance for Canadian users
Local data protection law adherence

Children's Privacy

Age Requirements

Service not intended for children under 13
Parental consent required for 13-17 year olds
Special protections for family account features
Educational resources for digital safety

Family Features

Parent/guardian controls for minor accounts
Limited data collection for minors
Enhanced security for family emergency plans
Age-appropriate privacy settings

Contact Us About Privacy

Have questions about this privacy policy or how we handle your data? We're here to help.

Privacy Officer

privacy@iceproof.app

Data Protection

dpo@iceproof.app

General Support

support@iceproof.app

Response Time

We respond to privacy inquiries within 48 hours

Data Requests

Data access/deletion requests processed within 30 days

Updates

We'll notify you of any significant policy changes